Pyramidspin Casino Contact: Chat, Email, Phone and Reply Times
+44 20 7252 2760UK 43980-2570-R-570671
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Three Ways To Reach Us

Contact Pyramidspin Casino The Way That Suits You

Reach the team by live chat, e-mail or phone, every day of the week, because support here runs 24 hours a day, 7 days a week.

Get In Touch UK Gambling Commission licensed
Paid today
608,027 £
6,294 Players online
UK licensedLicense 43980-2570-R-570671, UK Gambling Commission
Fast payoutsAverage withdrawal in 6 minutes, up to £37,000 per transaction
Data protected256-bit TLS encryption, audited by GLI and SIQ
Three Routes

Whatever You Need, However You Ask

Use this when you want a person, not a page, and want to know which route is quickest for you.

Where Is Live Chat?
Live chat suits quick questions about a bonus, a game or a stuck spin, and it connects you to a person in about 3 minutes.
Start Chat
A Written Answer You Can Keep
E-mail suits documents, statements and anything you want in writing; write to [email protected] and expect a reply within about 24 hours.
Write To Us
Should I Phone Instead?
Phone calls suit urgent account trouble; call +44 20 7252 2760 in the GMT time zone and you usually get through in about 5 minutes.
Call Us
Playing From The UK

You Are Playing From The United Kingdom

This is how a UK-based player reaches a real person, and who watches over the games behind it.

Reaching Us

UK Phone+44 20 7252 2760
Support Time ZoneGMT
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Who Watches

RegulatorUK Gambling Commission, 43980-2570-R-570671

Getting Help

Gambling HelpGamCare, BeGambleAware, GAMSTOP
A Fair Second Look

When A Reply Leaves You Unhappy

We would rather settle your problem in writing than let it drift, so here is each stage in order.

Your Written First Move
Writing to [email protected] starts things off, and a person reads your message rather than a script. Keep it factual, and keep copies of what you send.
Quote Your Reference Later
You then receive a reference number and a reply, which usually arrives within 24 hours. That reference follows your complaint through every later stage, so note it down.
After The First Reply
If the answer still feels wrong, you can ask for a review by a manager. Say plainly why the earlier reply missed the mark, and allow a little time for a second look.
Referral To The Regulator
Should our own process end without agreement, you may refer the matter to the UK Gambling Commission. Waiting until we have answered keeps the whole history in one place.
Straight To The Right Desk

Pick The Address That Matches Your Question

Read this once and your message lands with the people who can actually fix your problem.

Account

General support[email protected]
Document verification[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]
Privacy requests[email protected]
Business partnerships[email protected]
Know Who You Are Dealing With

Read The Details Before You Play

After this block you will know exactly which licensed company answers for your account.

The Company

Legal NamePyramidspin Casino Ltd
Company NumberCompany No. 28002040 (United Kingdom)
Registered AddressHigh Street, London

Licensing

RegulatorUK Gambling Commission
License Number43980-2570-R-570671

Written Contact

Support Address[email protected]

What To Prepare Before Contacting Support

Gather these five things first, and the person helping you can act straight away.

  • Your registered e-mail address
  • The date and time of the issue
  • Any reference or transaction number
  • A short summary of what happened
  • Screenshots of the screen involved
Support Answers

How Soon Will Someone Help Me?

Six quick answers that settle what happens after you get in touch with us.

trustDo I need to send documents before I can withdraw?+
Most checks finish within 4 hours during United Kingdom daytime. Once your photo ID, proof of address and payment card image load correctly, payments open up without a further wait.
trustDo I need to check who licenses this casino?+
Yes, we hold a licence from the UK Gambling Commission, number 43980-2570-R-570671. Pyramidspin Casino Ltd has operated under that supervision since 2016, so disputes have a regulator behind them.
trustCan I get help at night or on a Sunday?+
Yes. Our team answers 24 hours a day, 7 days a week, including bank holidays, and the clock runs on GMT. Nights, weekends and Christmas Day look the same to us.
trustWhat if I cannot log in and need a person?+
What if you cannot get into your account? Tell the adviser the email address you registered with and one recent transaction, such as a deposit amount and date. Nobody here will ever ask for your password.
trustWhy would I ask support to close my account?+
Why close it? If you want to stop playing, message support and ask them to shut the account down; a closure needs no reason. Consider self-exclusion through GAMSTOP so the block covers other United Kingdom sites too.
trustWhat if I am unhappy with the answer?+
What if the first answer does not fix things? Ask for the reply to be escalated, then write to [email protected] if you are still unhappy. After our final response, the UK Gambling Commission is the next step.
Always Open

Closed Doors Or A Desk That Never Shuts?

The worry that nobody will be there at three in the morning is the one we can settle first.

Live Chat

Chat Hours24 hours a day
Chat First Reply3 minutes
Time ZoneGMT

E-mail

E-mail Address[email protected]
E-mail Reply24 hours

Phone

Phone Number+44 20 7252 2760
Phone Waiting Time5 minutes

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